Frequently asked questions
WHAT IS YOUR RETURN POLICY
Items can be returned within 30 days. Customer pays return shipping fee. Returns can be used for full refund. Some items are not returnable. Please see our return policy for full returns information.
WHAT ARE YOUR SHIPPING OPTIONS
We use all standard shipping carriers - USPS, UPS, FED EX
DO YOU SHIP INTERNATIONALLY
No, we only ship within the US.
WHEN WILL I RECEIVE MY ORDER
Orders processed will take 3-7 business days to arrive. Delivery details will be provided in your confirmation email. Order processed after 12 pm will ship next business day.
WHAT IF I DID NOT RECEIVE MY ORDER
Contact us by email at info@deborahelizabeth.com or by phone or text at (949) 329-8432.
WHAT IF I RECEIVED A DEFECTIVE ORDER
Contact us by email at info@deborahelizabeth.com or by phone or text at (949) 329-8432.
WHERE ARE YOU LOCATED
Newport Beach, CA
WHAT IF I AM NOT SURE HOW TO USE THE PRODUCTS
We offer a free consultation with a Licensed Aesthetician prior to, or after purchasing any products. Consultations are offered by phone, chat, or email.
CAN I SIGN UP FOR YOUR NEWSLETTER AND RECEIVE A DISCOUNT
Yes! Just enter your email at our Newsletter signup and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.
HOW DO I CONTACT YOU IF MY QUESTION IS NOT ANSWERED HERE
Email us at info@deborahelizabeth.com or contact us by phone or text at (949) 329-8432.